Page 11 - QATALUM SUSTAINABILITY REPORT 2013

SUSTAINABILITY REPORT | 2013 11 Qatalum Principles operational excellence requires stable process and production Principle 1: Standard work process: Principle 2: Defne Customer & supplier relationship: • Defned critical processes • Defne customer/ supplier agreements • Content of the standards • Content of the agreement • Following up the standards • Meeting and decision structure • Development of the standards • Direct communication Principle 3: Optimized fow: Principle 4: Dedicated teams: • Priorities and planning • Team organization • Flow of products, services, and information • Roles, responsibilities and competence development • Work-process fow • Joint visible targets • Non-defective goods • Systematic improvement work Principle 5: Visible leadership: • Clear and visible • Involves and delegates • Support and coach • Gives feedback and recognition Our Values beliefs that differentiate and focus our performance Attitude Ability motivation, seeing competence, the big picture reliability Enthusiastic Truthworthy Drive We have a positive Ethics We always keep our effciency, attitude toward relationships, word & ensure the teamwork, innovation our jobs and communications job gets done right each other Proactive Respect We are driven to meet while We work in always seeking an open and improvement corporative way